GENERAL TERMS OF SALE

MRPMU SRL
tax code/VAT number/company registration number UD 03135090300

share capital fully paid €10,000.00

email: admin@mrpmu.it
Vicolo Caiselli 4, 33100 Udine (UD)

1. Application of the general terms of sale

1.1 Any purchase order of MRPMU SRL products is governed by these general terms of sale, without prejudice to MRPMU SRL's right to apply special conditions applicable to purchases made via the internet.

1.2 MRPMU SRL reserves the right to modify these general terms of sale at any time by publishing a new version.

2. Orders

2.1 It is possible to order via:
Internet: www.mrpmu.com

2.2 MRPMU SRL offers products for sale within the limits of available stock at the time of the purchase order. There is no minimum overall order or minimum per individual item.

2.3 The prices expressed are exclusive of VAT and shipping. At the time of shipment, the applicable VAT rate will be applied and shipping costs related to the order will be added.

2.4 MRPMU SRL reserves the right to refuse an order, set purchase limits, or require advance payment, particularly in case of unpaid invoices, credit risk, or insolvency.

2.5 MRPMU SRL only addresses customers who declare:

• to be of legal age;
• to be professional tattoo and/or permanent makeup (PMU) artists;
• to comply with all relevant requirements regarding tattooing and permanent makeup activities in the country of competence;
• to hold all relevant licenses;
• to place an order for goods on behalf of a Tattoo Studio or other institution providing tattoo/permanent makeup (PMU) services to clients;
• that the products listed in the relevant order will be used exclusively by professionals of the indicated Tattoo Studio or other institution providing tattoo/permanent makeup (PMU) services

and that, consequently, they hold MRPMU SRL harmless from any liability in case of false declaration.

MRPMU SRL reserves the right to take legal action in the competent courts in case of false declarations.

3. Delivery

3.1 Shipments are made via Express Courier selected by MRPMU SRL. Once the order is received, accepted, and processed, the shipping time is 2 working days for Italy, standard areas served by express courier, and from 1 to 3 days for islands or remote areas with DHL courier, while 2-5 working days with GLS courier. When the package is shipped from our warehouses, you will receive a shipping confirmation email with a link through which you can know the exact delivery date.
Delivery will take place from Monday to Friday excluding holidays.
International shipments are subject to evaluation depending on the geographical area.

3.2 If the customer requests a delivery method different from those normally offered by MRPMU SRL at the time of purchase, MRPMU SRL will charge the shipping amount within the order.

3.3 The risks of loss and damage to the goods transfer to the customer upon delivery, or, in case of transfer of the goods from one place to another, to the carrier upon delivery. In the event of force majeure MRPMU SRL will not be responsible for delay or non-delivery.

4. Goods Inspection

4.1 It is the customer's responsibility to check, upon delivery, the quantity and condition of the products and, in case of anomalies and/or missing items/products, to accept the goods with reservation for content inspection and inform MRPMU SRL within 7 (seven) days from the date of receipt of the products, keeping the invoice and the courier's waybill.

4.2 After following all the instructions in point 4.1, MRPMU SRL reserves the right to verify any shortages or anomalies and, in agreement with the customer, will provide at its own expense products to supplement the missing items or replacements in case of damaged products or will issue a refund in the case of a return if the goods are returned in the original packaging (without opening the product box), accompanied by the related purchase invoice according to the conditions expressed in point 5.2.

5. Returns

5.1 For purchases of equipment and/or accessories made via internet, e-mail, or phone and in any case outside commercial premises, it will always be possible to exercise the right of withdrawal within 14 calendar days from the delivery of the goods (or the last item for multiple orders), by contacting customer service for return procedures. The item must be returned at the consumer's care and expense within 7 calendar days from the date the consumer communicated to MRPMU SRL their decision to withdraw.

5.2 MRPMU SRL will accept returns only of goods in perfect condition and in their original packaging, accompanied by the related purchase invoice. If returns are made in accordance with the above, a discount voucher equal to the value of the returned product will be issued within a maximum of 14 days from receipt of the return at MRPMU SRL's premises. MRPMU SRL will not refund shipping costs charged with the purchase, nor return shipping expenses.

5.3 Returns of products purchased directly at the Udine locations will normally not be accepted. In particular, once the MRPMU SRL commercial premises have been left, it will no longer be possible to exchange or replace the product: therefore, it is up to the customer to check, upon delivery, the quantity and condition of the products and, in case of anomalies and/or missing items/products, to report it to MRPMU SRL staff before leaving the premises.

6. Price and Invoicing

6.1 The prices invoiced for ordered products are those in effect on the day the purchase order is issued, including taxes and shipping costs. Shipping costs are indicated separately within the invoice.

6.2 For deliveries to Vatican City, Republic of San Marino, Livigno, Campione and/or other special statute areas, the buyer will be responsible for paying customs permits and taxes or other fees applicable upon arrival of the goods.

6.3 MRPMU SRL retains ownership rights of the delivered goods until full payment of the invoice.

6.4 All products may be subject to price changes without prior notice by MRPMU SRL.

7. Payment

7.1 For purchases made via internet, e-mail or phone, the invoice amount must be paid in advance via credit card, PayPal, or bank transfer before shipment of the goods or cash on delivery upon receipt of the order. Exceptions are purchases made on site, which require full payment at the time of goods collection.

7.2 Payment by advance bank transfer means that the order will be PROCESSED-SHIPPED only upon actual receipt of the amount.

7.3 Any payment by credit card is due and payable immediately. Credit card data will be encrypted during the transaction for security reasons. The identifying credit card data (type, number, and expiration date) are neither viewed nor stored by MRPMU SRL; such data are transmitted, via a secure SSL connection, directly to the bank responsible for authorizing the payment. In case of a second purchase with a credit card, all card details will need to be re-entered.

7.4 Cash on delivery payment: valid only in Italy. By choosing this method, payment will be made to the courier at the time of delivery of the purchased product: in addition to the product amount and shipping costs, a cash on delivery fee will be requested according to the current rates. Payment must be made in cash or by bank check payable to MRPMU SRL directly to the courier. Only exact amounts corresponding to the order total are accepted: no change will be given. Cash payments will be accepted up to the threshold of Euro 2,000.00 as provided by current Italian legislation. In case of non-collection of the goods by the customer, shipping and storage fees will still be charged.

7.5 HeyLight installment payment (Compass): all information is available at this link.

7.6 To offer the user Klarna payment methods, at checkout we may transmit the user's personal data in the form of contact details and order information to Klarna, so that Klarna can assess the user's eligibility for its payment methods and personalize those payment methods. The user's personal data transferred are processed in accordance with Klarna's policy.

8. Warranty of machines and post-sale assistance service

8.1 MRPMU SRL equipment is guaranteed for 12 months from delivery directly by the manufacturer pursuant to art. 1495 of the Civil Code and according to the terms and conditions in force.

8.2 For any questions regarding equipment assistance, the customer can contact support at admin@mrpmu.it.

8.3 For anything not expressly provided for in this prospectus, reference is made to the provisions of the Italian Civil Code.

9. Data protection

9.1 The data provided will be used for orders, sending commercial information, statistical use, and offers reserved for MRPMU SRL. Data will be processed in compliance with the Personal Data Protection Code (Legislative Decree 196/2003) and will not be transferred to third parties, except for services involved in the organization and management of transport and delivery used by MRPMU SRL.

9.2 In accordance with art. 7 of the aforementioned Code, it will be possible at any time to request information about one's data, as well as modification or deletion, by contacting MRPMU SRL.

10. Disputes

In case of disputes, the Court of Udine UD 33100 ITALY has exclusive jurisdiction.


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